Return & Refund Policy
At Elviorac, customer satisfaction is our priority.
We want you to feel confident when purchasing our kitchen products. If your order does not meet your expectations, this Return & Refund Policy explains the requirements and process for returns, replacements, and refunds.
1. Return Eligibility
We offer a 30-day return period, starting from the date your order is delivered.
To qualify for a return, the item must meet the following conditions:
- The product must be returned in its original condition
- The item must be unused and free from damage
- All original packaging, accessories, and included materials should be included
- Proof of purchase or order information must be provided
Returns that do not meet these requirements may not be accepted.
2. How to Request a Return
To begin a return request, please contact our customer support team:
Email: service@elviorac.com
Please include the following information:
- Order number
- Product details
- Reason for the return
- Photos or supporting information if applicable
After reviewing your request, we will provide return instructions if your return is approved.
Important:
Please do not send any items back before receiving confirmation from Elviorac. Unauthorized returns may not be processed.
3. Damaged, Defective, or Incorrect Orders
Please inspect your order carefully after delivery.
If your product arrives:
- Damaged
- Defective
- Different from the item ordered
Please contact us as soon as possible.
Our team will review the details and work with you to provide a suitable solution, such as a replacement or other available resolution.
4. Items Not Eligible for Return
For safety, quality, and customer protection reasons, certain items may not be eligible for return, including:
- Products that have been used or altered
- Items damaged due to improper use or handling
- Personalized or customized products
- Clearance or final sale items
- Gift cards
Original shipping fees may not be refundable unless the return is caused by an error made by Elviorac.
If you are unsure whether your purchase qualifies for a return, please contact us before submitting your request.
5. Product Exchanges
If you would like to exchange an item, please contact our support team first.
The exchange process may require:
- Returning the original product according to our return instructions
- Receiving return approval
- Placing a new order for the replacement item
Exchange availability depends on product inventory and order conditions.
6. Refund Process
Once your returned item has been received and inspected, we will notify you of the refund decision.
If your refund is approved:
- The payment will be returned to your original payment method
- Refund processing may take up to 10 business days
- Your bank or payment provider may require additional time to display the refund
If you have not received your refund after the expected processing period, please contact us for assistance.
7. Return Shipping Instructions
Before returning any item, customers must receive return approval from Elviorac.
Our support team will provide the appropriate return instructions and any necessary shipping details after your request has been reviewed.
Please do not ship products to any address without prior authorization.
8. Contact Information
If you have questions about returns, refunds, or your order, please contact us:
Better Kitchenware LLC
7315 N Western Ave
Chicago, IL 60645-1813
United States
Phone: (847) 480-0479
Email: service@elviorac.com
Thank you for choosing Elviorac.
We appreciate your trust and are committed to providing high-quality kitchen solutions and reliable customer support throughout your shopping experience.